At Dolphin IPTV, we strive to provide high-quality streaming services and customer satisfaction. Please read our Refund Policy carefully to understand the terms under which refunds are processed.
1. General Refund Policy
Due to the nature of digital services, all subscription fees are non-refundable unless explicitly stated otherwise in this policy.
2. Eligibility for Refunds
Refunds may be considered under the following circumstances:
a. Service Issues
- If you experience a complete service outage (no access to channels or content) due to a technical issue on our end, and we are unable to resolve it within 48 hours, you may be eligible for a partial or full refund.
b. Accidental Payments
- If you were charged due to a billing error or made a duplicate payment, a refund will be issued upon verification of the transaction.
3. Non-Refundable Scenarios
Refunds will not be issued in the following cases:
- Dissatisfaction with content, channel availability, or quality, as it may vary based on third-party providers.
- Failure to use the service during the subscription period.
- Issues caused by incorrect setup, poor internet connection, or unsupported devices.
- Cancellation of a subscription after its renewal date.
4. Cancellation Policy
- You can cancel your subscription at any time. However, no refunds will be provided for the remaining period of the subscription.
- To avoid auto-renewal charges, ensure cancellation is made before the renewal date.
5. Refund Process
To request a refund:
- Contact Support: Email us at [Insert Email Address] with your account details and a description of the issue.
- Verification: We will review your request and verify the details provided.
- Resolution: If approved, the refund will be processed within 7-14 business days through the original payment method.
6. Changes to This Policy
Dolphin IPTV reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with an effective date.
7. Contact Us
For refund requests or inquiries, please contact us:
- Email: info@dolphiniptv.com
- Phone: +1 805-603-1467
We appreciate your understanding and look forward to providing you with the best IPTV experience!
